Privacy Policy
RaveHop has no account, no sign-up, no analytics and no advertising. What you save in the app stays on your iPhone. The only thing that leaves it is feedback you choose to send.
What stays on your device
- Artists and events you like or bookmark
- The sets in your plan and their reminders
- Ratings and reviews you write
These are stored only in the app's local storage. We never receive them. Deleting the app deletes them.
Feedback you send
Shake your phone or tap the envelope on Me to open feedback. Nothing is sent until you tap Send. Then the app sends:
- The kind of feedback you picked and what you wrote
- Your email, if you enter one, so we can write back
- A screenshot of the screen you were on, unless you remove it, and any photos you add
- A random ID the app makes for your phone, the app and data versions, and the phone model and iOS version
- A short diagnostic log: the last 80 lines of which screens opened, whether data updates worked, and app errors. It never contains what you write, your email, your likes, plan, ratings or location.
We use it to answer you and to fix the app. It is kept in our private storage on Cloudflare. The server uses your IP address only to limit how often feedback can be sent, and does not keep it.
To sort each message into an answer or a task, we give an AI agent run by Cursor the kind of feedback, what you wrote (with email addresses and phone numbers removed), the versions and the phone model, and links to the screenshots and the log. The agent does not get your email or the phone's ID. Cursor runs these agents in Privacy Mode and does not train on them; most models run under Cursor's zero-data-retention agreements with their providers. Cursor keeps the record of each run until it is deleted. Tasks are kept in our private GitHub repository.
The app shows you where your feedback is and our reply. It asks our server with a random number made for each message; without that number, no one can read it.
If you test RaveHop through TestFlight, the screenshots and crash reports you send with TestFlight's own feedback come to us from Apple with your name and email. They are handled the same way; your name and email stay in our private storage and are not given to the AI agent.
We do not sell this data or use it for advertising.
Permissions
- Location (optional). Used when you tap My location, to show events within the distance you pick. To show your ZIP code, your phone asks Apple's geocoding service (the one Apple Maps uses) to name the spot. We never receive your location.
- Notifications (optional). Reminders before your sets are scheduled on your phone. We do not send push notifications.
- Photos (optional, add only). Lets you save your set-time card to your camera roll. The app cannot read your photos. To add photos to feedback, you pick them in the system photo picker; the app gets only the ones you pick.
The app works with all three turned off.
Event data
The app downloads public festival information (lineups, set times, venues) from our content delivery network. Like any web request, the network provider sees your IP address to deliver the files. The request carries no identifier of you, and we do not use it to identify you.
Links to other sites
Ticket and venue links open third-party websites, which have their own privacy policies.
Children
RaveHop is not directed at children under 13.
Changes
If this policy changes, we will update this page and its effective date.